Does the customer receive emails when the payment fails?

• Customers will not receive failed payment emails, but you will get email notifications for failed payments if you have switched the toggle button in the notification section in Payfunnels. Below is the screenshot. 

• Please check this article on notifications for more details: https://payfunnels.helpscoutdocs.com/article/123-customize-notification-for-clients

Email us at support@payfunnels.com if you have any questions.