My client-facing FAILED_CAPTCHA error while paying

  • It is definitely browser related issue. Please update the google chrome browser, or please try using the internet explorer browser. You can try the below steps to see if CAPTCHA will appear.

  • Make sure your browser is fully updated (see minimum browser requirements)
  • How do I fix Captcha not displaying? If you are missing a CAPTCHA, follow these steps:
    • Log out and clear your browser's Internet cache. (see directions below)
    • Close the browser and reopen it.
    • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
    • Log in and try again.

Email us at if you have any questions.