Does the system retry after "Failed payments"?

Check how to configure retry rules if the payment fails for subscriptions.

  • For a payment that is part of a subscription, you will see "failed payment" as the status in Payfunnels under the payment section. Please contact your customer if the credit card has expired. 
  • Once your client confirms that the card has sufficient funds or is in working condition, then you can manually initiate a retry using the 'Retry Payment' button as shown below screenshot:
  • Open failed payment for a particular subscription to find the 'Retry Payment' button.

  • The system will also attempt to charge the credit card again based on the settings in your Stripe account.
  • You can check or change settings by clicking the link below.
  • Please save after you are done changing.
  • Below is the screenshot of one of the options you can choose on the Stripe dashboard. You can also choose Smart Retires if you want.

Please email us at or send a message from our website if you have any questions.